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As the Austin area grows, more businesses are opening to better serve residents. With so many options, it may be hard to choose which is the best body shop Austin, Texas has to offer. The differences go beyond cost and what sets them apart are the services offered and quality.
Consider looking at local auto body shops that can provide special benefits. Local shops are competing for your business and will often provide exceptional service to ensure that you will recommend that body shop to others.

Choosing a local shop means you support a business that may give back to your community, which also means what you spend on repairs goes a lot further. Think about what matters most to you and keep those points in mind as you research for an Austin auto body shop.

Establishing a Relationship

The highest quality auto body shop Austin has to offer is one that earns the trust of the customer through remarkable customer service. Collision centers frequently earn new business through recommendations. If a customer sees that the work was performed well and if they have a positive experience with the employees, that establishes a positive relationship that can form trust.

Body shops in Austin depend on reviews and customers referring them to others since this service is not like maintenance where customers may return frequently. If a customer tells others a shop did great work and was easy to work with, others may bring their vehicle in for repair.

Shops with More Than One Location
You may find an Austin auto body shop has more than one location. Shops with multiple locations can bring additional benefits to the customer. When an auto body shop has more than one location, that can be a good indicator that the shop has had success.

With additional shops in one central area, there are more resources to make the repairs correctly and efficiently. If one shop doesn’t have something that is needed, it can call on another shop. It is also helpful for technicians to share expertise, if they encounter a challenging repair.

At a body shop in Austin that has more than one location, ask if the warranty is honored at all locations. If you have an issue with the repairs after they are completed, and you are not near the original shop, this will be helpful to go to the nearest collision center to have the warranty work completed.

Insurance Company Referrals

When you contact your insurance agent, you may get a recommendation for a few Austin body shops. These shops are on the insurance company’s list as direct repair shops. You may feel pressured to use one of those shops, but you are not required to select one. However, there are benefits to using a direct repair shop.

Insurance companies have set criteria that the shops must meet and maintain to be referred to their clients. If you choose a direct repair shop it could save time because many provide a more streamlined process for repairs and payment. Some shops are considered a “one-stop shop” for providing an estimate, repairing the vehicle, and providing a rental car to pick up. Some of the insurance companies also give preference to shops that provide reasonable time frames and costs. Most direct shops offer a lifetime warranty versus one with a time limit.

With the benefits of a direct repair shop, you may decide to use one of those or take your vehicle to another highly recommended body shop. Remember that you have the choice of any collision center you want to take your car.

Certified Collision Repair

Once you find a local body shop, find out if the technicians have been recently trained and if that shop has the proper tools to fix your vehicle.

The fastest way to find this out is to ask about the shop’s certified collision repair. Not only are the technicians trained by manufacturers, but the vehicle makers typically require the shops to have the proper equipment to say they are certified. If you own a new car, ask how recently the technicians were trained.

Also, if you have an aluminum-made vehicle, this is a separate certification that technicians must obtain, and shops must have not only the proper equipment, but some manufacturers require a separate area for repairs from areas where steel-made vehicles are repaired.

If a shop has all of this, it is a sign the collision center is investing in its employees and the shop to earn your business. Auto body shops can spend thousands each year for training and new equipment.

Ellis & Salazar Automotive and Collision, an Austin body shop, has served customers in the Austin area for more than 60 years. Our technicians are certified to perform paintless dent repair and collision repair on a variety of vehicle models. This includes luxury models such as Porsche, Land Rover, and Audi. We are also aluminum certified. Not only do we believe in continuous training, we believe in giving back to the communities where we work and live. Whether it’s repairing and donating a car or participating in a local event, we are proud to be in the Austin area. Contact our team to schedule a free estimate or use our Smartphone Estimating Tool for a fast estimate that you can do at any time. Our goal is to make collision repair hassle free.

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